Upon the arrival the customer goes directly to the kiosk machine and pushes a button. A printed ticket with a token number is issued to the customer. Every time the button is pressed, token numbers are printed on a series which makes sure no customers are left unattended.
Now he may just wait until he is called upon without being to wait in the queue worrying about other people overtaking them. Customers will also have an idea about the estimated waiting time for the service. If a customer is not available at the time of call, the agent can just skip the number and call upon the next token number thus avoiding waste of time.
Both audio and visual displays are used to call upon the customer calling out their ticket numbers through automated digital voice messages and also visually displaying their ticket number corresponding to the counters they will be handled in LED displays.
The system works as a stand-alone module where no software or hardware installations are required. Also one central server can handle many numbers of branches.